- Mystery Shopping
Drive Your Business At Your Own Speed
Mystery shopping is central for competitive business growth in today’s rapidly changing market. Insights Opinion truly understands the needs of its clients to get great customer’s experience and offers reliable, flexible, and effective Mystery Shopping services at pocket friendly rates. Offering bespoke Mystery shoppers, Insights Opinion is determined to deliver exceptional insights into your customer’s journey. Our vigilant experts ensure confidentiality and seamlessness in all dealings and can potentially evaluate more than just the staff.
With Our Highly Trusted And Skilled Mystery Shopping Services,
Clients Can Have:
- Objective measurements of customer’s interactions against the key performance indicators.
- Maximization of customer retention.
- Multichannel Mystery Shopping outsourcing.
- Tailored Mystery Shopping and Worldwide competitor benchmarking.
- Compliance and auditing solutions
- Increase in the sales revenue.
- True analysis of the levels and quality of the services offered to the clients.
Need for Mystery Shopping
Renowned secret shopping companies make use of mystery shopping programs for highlighting the areas that need improvement in business performance and processes. It is the first step to know where the problem is so that you can fix it and outstand in competition.
Mystery shopping is a market research tool where people observe the quality of products/services while behaving like a regular customer. The information collected by online mystery shopper is analysed, and then recommendations are made.
Mystery shopping is both qualitative and quantitative tool which enables the business to experience their own processes, products, and service from a customer point of view. It offers then a reality check. This can be adapted by several industries. It is commonly practiced in sectors such as Hospitality, Aviation, Retail, and many more. We have a broad experience in mystery shopping across different verticals.
The mystery shopper is selected and screened to make sure that they match the customer profile. Records of all mystery shoppers are kept, and they are made to sign a confidentiality, quality, and integrity agreements. Needs of each client are different and hence we offer training to shoppers accordingly. They study a detailed manual and pass an online test. They also go through in-person training.
Benefits of Mystery shopping companies in a nutshell:
- Protect brand equity
- Increase customer service performance
- Improve communication
- Improve customer satisfaction
- Increase employee motivation
- Improve sales levels