Your Texas stores score well. Your California stores score badly. Now your regional managers are arguing about whose shoppers are fair. And nobody trusts the numbers anymore, so the program isn’t changing a thing. Here’s the short answer. A mystery shopping program for multi-state retail chains starts with one national standard. Then it adds a […]
Your Texas stores score well. Your California stores score badly. Now your regional managers are arguing about whose shoppers are...
Your launch plan rests on answers from 300 cancer doctors. At least, that’s what the data says. But you’ve never...
You asked two agencies to price the same online survey. The quotes came back far apart. Now you’re not sure...
Your launch date is set. The board meeting is on the calendar. Now someone wants to know when the research...
Consumer conversations contain the insight. The gap is in the translation. Most qualitative research produces transcripts organized by theme, delivered...
Telephone survey response rates have been declining for two decades. Between 1997 and 2018, random digit dial rates fell from...
Global brand decisions used to require flying moderators and participants to central locations. Six markets meant six trips, six venue...
The decision to build an internal research capability or work with a market research company used to be primarily about...
CAWI (Computer-Assisted Web Interviewing) is the most widely used quantitative research method in the world. It is also the method...
Your brand is only as strong as its worst location on its worst day. That is the franchise problem. You...