How Healthcare Market Research Helps USA Hospitals Improve Patient Experience?
US hospitals face a direct financial consequence from patient experience scores. HCAHPS results make up 25% of the CMS Hospital Value-Based Purchasing Score. Low scores trigger up to a 2% Medicare payment loss. The average national score sits at 3.3 out of 5, well below where most systems need it. HCAHPS tells you the score. […]
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